Demo listing
Sofi
AI Receptionist
Answers booking requests by chat and messaging apps, offers free slots and sends reminders.
Illustrative
This is an illustrative example created to show how an AI employee could be used. Figures are not from a real deployment.
Illustrative example
Healthcare
Evening bookings for a dental clinic group
Business context
A 40-person dental clinic group with three locations.
Challenge
Booking requests sent by messaging apps after hours were often answered the next day, or lost.
Previous workflow
- Step 1Patient sends a message after hours
- Step 2Message waits until morning
- Step 3Receptionist calls back
- Step 4Slot is booked by phone
AI employee introduced
An AI receptionist answers booking messages around the clock and sends reminders.
Integrations and human oversight
Integrations
Human oversight
Medical questions are passed to staff. Staff can cancel or move any booking.
Before and after
Before
- Step 1Patient sends a message after hours
- Step 2Message waits until morning
- Step 3Receptionist calls back
- Step 4Slot is booked by phone
After
- Step 1Patient sends a message after hours
- Step 2AI employee offers free slots
- Step 3Patient picks a slot and gets a reminder
- Step 4Staff see the booking in the morning
The outcomes
Booking requests answered within 5 minutes
Before
Illustrative20%
After
Illustrative90%
Before20%
After90%
Missed appointments per month
Before
Illustrative60 appointments
After
Illustrative35 appointments
Before60 appointments
After35 appointments
Limitations and lessons learned
- Does not give medical advice
- Some patients still prefer to call